Crossover connects companies to the best talent from around the world and provides a seamless end-to-end solution for remote team management.
L2 Customer Support Engineer job in Cross|over 2020
Islamabad $60,000/year USD
Are you the most technical support agent on your current team and ready to take your skills to the next level? Do you love learning software products and using cutting-edge technology to conquer challenges every day?
Our team supports 100 unique enterprise software products with everything from mobile app development platforms to database load-balancers. Our agents not only have the opportunity to learn, use, and support these products, they also become deep technical experts who can solve problems that no one has seen before. Every day gives you a satisfying challenge when you get tickets from multiple technology stacks that need an expert to deep dive into the root causes and create solutions to new problems.
Crossover consistently wows its customers with the quality of support we provide and is growing at a very exciting pace. Join our advanced technical support team to see how interesting and challenging we’ve made support.
What you will be doing:
- Making customers think you are magical by solving complicated or never-before-seen issues with your technical and product expertise.
- Continuously growing your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn our 100 products.
- Sharpening your technical prowess by deep diving into source code, databases, logs, and traces to get to the root cause of any issue.
What you will NOT be doing:
- Stagnating on the same technology or product. We budget over 8 hours per week to learn and master additional products and technology stacks, so you are continuously expanding your knowledge and experience with enterprise software and related domains.
- Writing knowledge base articles. The solutions you generate are documented by our dedicated knowledge base team, converting your effort into long-term value for customers via self-service and also reducing the chance you will get repetitive requests.
- Spending your day answering calls or providing basic/trivial troubleshooting.
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